Key Messages
Below are some suggestions for key messages to convey to different stakeholder groups.
Utilise the points on the main ‘hero’ image:
- Choice & control – a direct payment gives you choice & control, Virtual Wallet is just a way of making your direct payment easier to manage.
- Free – there is no cost to Virtual Wallet for individuals (or PAs or providers).
- Ease-of-use – Virtual Wallet has been designed specifically for direct payments, and is used by thousands of people just like you.
- Family & friends – an authorised representative can access and manage your Virtual Wallet account for you.
- Less admin – Virtual Wallet is much less hassle compared to the traditional ways of having a direct payment.
- Support team – The Virtual Wallet support team is on-hand to help you every step of the way.
- Zero cost to PAs
- Developed specifically for direct payments
- Timesheets are submitted electronically (on your phone)
- Integrated payroll option (everything is in one place)
- Eliminates all the paperwork and emails
- Swift payment (5 days after timesheet submission)
- Expert support is on hand whenever needed
- Zero cost to providers
- Developed specifically for direct payments
- Eliminates all the paperwork and emails
- Standardised process for dealing with every direct payment holder
- Swift payment (5 days)
- Reduces payment queries and bad debt risk
- Expert support is on hand whenever needed
- Visibility for providers 24/7
- Achieves our aim of more people with choice & control
- Expert support is on hand whenever needed
- New referral to go-live target <14 days
- Staff can view an individual’s account at any time
- Lower risk of mis-use or over-spend
- PAs & providers will be paid on time
- Less time on audit (minutes instead of hours & weeks)
- Visibility of unspent funds, easier clawbacks & more funds recycled
- Promotes self-service, but has the option of a ‘supported account’
- Our preferred / default way of handling direct payments, because it makes it easier for everyone
- Used by 15 other funding authorities and thousands of individuals, PAs and providers.